Refund Policy
Last updated: 5/26/2026
1. Overview
At Auto Quiz Builder, we strive to provide exceptional value through our AI-powered quiz creation platform. This Refund Policy outlines the terms and conditions for refunds on our subscription services, processed through Paddle, our payment processor.
We offer different subscription plans (Starter, Professional, and Enterprise) with varying features and pricing. This policy applies to all paid subscriptions and purchases made through our platform.
Last Updated: 5/26/2026
2. Free Trial Period
All paid subscription plans include a 5-day free trial period. During this trial:
You have full access to all features of your selected plan
No charges will be made to your payment method
You can cancel at any time without any fees or obligations
If you don’t cancel before the trial ends, your subscription will automatically begin
We encourage you to fully explore our platform during the trial period to ensure it meets your needs.
3. Subscription Plans and Billing
We offer three subscription tiers with different features and limitations:
Starter Plan (Free)
5 quizzes per month
Up to 50 participants per quiz
Basic analytics
Email support
No refunds applicable as this is a free plan.
Professional Plan
Unlimited quizzes
Up to 500 participants per quiz
Advanced analytics and reporting
Priority support
Custom branding options
Subject to 30-day refund guarantee.
Enterprise Plan
Everything in Professional
Unlimited participants
Advanced reporting and data export
Dedicated support
White-label solution
Subject to 30-day refund guarantee and custom terms.
4. 30-Day Refund Guarantee
We offer a 30-day money-back guarantee for all paid subscription plans. You may request a full refund within 30 days of your initial subscription purchase if:
You are not satisfied with the service
The platform does not meet your technical requirements
You experience significant technical issues that we cannot resolve
The service does not perform as advertised
Refund Conditions
To be eligible for a refund under our 30-day guarantee:
The refund request must be made within 30 days of the initial subscription charge
You must provide a reason for the refund request
Your account must not have violated our Terms of Service
The refund applies only to the most recent billing cycle
5. Non-Refundable Situations
Refunds will not be provided in the following circumstances:
Refund requests made after the 30-day guarantee period
Accounts suspended or terminated for violating our Terms of Service
Failure to use the service or access your account
Change of mind after the 30-day period
Requests for partial refunds on annual subscriptions (except within the 30-day window)
Third-party integration costs or external service fees
Downtime due to scheduled maintenance or third-party service issues
6. How to Request a Refund
To request a refund, please follow these steps:
Contact our support team at support@autoquizbuilder.com
Include your account email address and subscription details
Provide a clear reason for your refund request
Allow up to 2 business days for our team to review your request
Alternatively, you can submit a refund request through your account dashboard under the billing section, or contact us through our in-app support chat.
7. Refund Processing
Once your refund request is approved:
We will process the refund through Paddle, our payment processor
Your subscription will be cancelled immediately
Access to premium features will be revoked
Your account will revert to the free Starter plan
Refund Timeline
Refund processing times depend on your payment method:
Credit/Debit cards: 5-10 business days
PayPal refunds: 3-5 business days
Bank transfer refunds: 7-14 business days
Refund Method
Refunds will be processed using the same payment method used for the original purchase. We cannot process refunds to different payment methods or accounts for security reasons.
6. Subscription Cancellation
You can cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation:
You will retain access to premium features until the end of your current billing period
No further charges will be made to your account
Your account will automatically downgrade to the free plan
Your data will be preserved according to our data retention policy
Note: Cancellation does not automatically qualify you for a refund. Refunds must be requested separately according to this policy.
7. Promotional Offers and Discounts
Special terms may apply to promotional offers and discounted subscriptions:
Promotional pricing may have different refund terms
Lifetime deals are generally non-refundable after 30 days
Bundle offers may have specific refund conditions
Educational discounts follow standard refund policies
Please review the specific terms of any promotional offer before purchase.
8. Chargebacks and Disputes
If you initiate a chargeback or payment dispute without first contacting our support team:
Your account may be immediately suspended
Access to the service will be revoked
Additional fees may apply to cover chargeback costs
Future purchases may be restricted
We encourage you to contact us directly to resolve any billing issues before initiating a chargeback.
9. Enterprise and Custom Plans
Enterprise and custom subscription plans may have different refund terms as specified in your individual agreement. Please refer to your contract or contact your account manager for specific refund policies.
10. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our service after any changes constitutes acceptance of the updated policy.
We will notify existing subscribers of any material changes to this policy via email or through our service notifications.
11. Contact Information
If you have any questions about this Refund Policy or need to request a refund, please contact us:
Email: support@autoquizbuilder.com
Subject Line: Refund Request – [Your Account Email]
Our support team is committed to resolving your concerns promptly and fairly. We appreciate your business and want to ensure you have a positive experience with our service.
1. Overview
At Auto Quiz Builder, we strive to provide exceptional value through our AI-powered quiz creation platform. This Refund Policy outlines the terms and conditions for refunds on our subscription services, processed through Paddle, our payment processor.
We offer different subscription plans (Starter, Professional, and Enterprise) with varying features and pricing. This policy applies to all paid subscriptions and purchases made through our platform.
Last Updated: 5/26/2026
2. Free Trial Period
All paid subscription plans include a 5-day free trial period. During this trial:
You have full access to all features of your selected plan
No charges will be made to your payment method
You can cancel at any time without any fees or obligations
If you don’t cancel before the trial ends, your subscription will automatically begin
We encourage you to fully explore our platform during the trial period to ensure it meets your needs.
3. Subscription Plans and Billing
We offer three subscription tiers with different features and limitations:
Starter Plan (Free)
5 quizzes per month
Up to 50 participants per quiz
Basic analytics
Email support
No refunds applicable as this is a free plan.
Professional Plan
Unlimited quizzes
Up to 500 participants per quiz
Advanced analytics and reporting
Priority support
Custom branding options
Subject to 30-day refund guarantee.
Enterprise Plan
Everything in Professional
Unlimited participants
Advanced reporting and data export
Dedicated support
White-label solution
Subject to 30-day refund guarantee and custom terms.
4. 30-Day Refund Guarantee
We offer a 30-day money-back guarantee for all paid subscription plans. You may request a full refund within 30 days of your initial subscription purchase if:
You are not satisfied with the service
The platform does not meet your technical requirements
You experience significant technical issues that we cannot resolve
The service does not perform as advertised
Refund Conditions
To be eligible for a refund under our 30-day guarantee:
The refund request must be made within 30 days of the initial subscription charge
You must provide a reason for the refund request
Your account must not have violated our Terms of Service
The refund applies only to the most recent billing cycle
5. Non-Refundable Situations
Refunds will not be provided in the following circumstances:
Refund requests made after the 30-day guarantee period
Accounts suspended or terminated for violating our Terms of Service
Failure to use the service or access your account
Change of mind after the 30-day period
Requests for partial refunds on annual subscriptions (except within the 30-day window)
Third-party integration costs or external service fees
Downtime due to scheduled maintenance or third-party service issues
6. How to Request a Refund
To request a refund, please follow these steps:
Contact our support team at support@autoquizbuilder.com
Include your account email address and subscription details
Provide a clear reason for your refund request
Allow up to 2 business days for our team to review your request
Alternatively, you can submit a refund request through your account dashboard under the billing section, or contact us through our in-app support chat.
7. Refund Processing
Once your refund request is approved:
We will process the refund through Paddle, our payment processor
Your subscription will be cancelled immediately
Access to premium features will be revoked
Your account will revert to the free Starter plan
Refund Timeline
Refund processing times depend on your payment method:
Credit/Debit cards: 5-10 business days
PayPal refunds: 3-5 business days
Bank transfer refunds: 7-14 business days
Refund Method
Refunds will be processed using the same payment method used for the original purchase. We cannot process refunds to different payment methods or accounts for security reasons.
6. Subscription Cancellation
You can cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation:
You will retain access to premium features until the end of your current billing period
No further charges will be made to your account
Your account will automatically downgrade to the free plan
Your data will be preserved according to our data retention policy
Note: Cancellation does not automatically qualify you for a refund. Refunds must be requested separately according to this policy.
7. Promotional Offers and Discounts
Special terms may apply to promotional offers and discounted subscriptions:
Promotional pricing may have different refund terms
Lifetime deals are generally non-refundable after 30 days
Bundle offers may have specific refund conditions
Educational discounts follow standard refund policies
Please review the specific terms of any promotional offer before purchase.
8. Chargebacks and Disputes
If you initiate a chargeback or payment dispute without first contacting our support team:
Your account may be immediately suspended
Access to the service will be revoked
Additional fees may apply to cover chargeback costs
Future purchases may be restricted
We encourage you to contact us directly to resolve any billing issues before initiating a chargeback.
9. Enterprise and Custom Plans
Enterprise and custom subscription plans may have different refund terms as specified in your individual agreement. Please refer to your contract or contact your account manager for specific refund policies.
10. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our service after any changes constitutes acceptance of the updated policy.
We will notify existing subscribers of any material changes to this policy via email or through our service notifications.
11. Contact Information
If you have any questions about this Refund Policy or need to request a refund, please contact us:
Email: support@autoquizbuilder.com
Subject Line: Refund Request – [Your Account Email]
Our support team is committed to resolving your concerns promptly and fairly. We appreciate your business and want to ensure you have a positive experience with our service.